Custom Products

1. We offer no refunds in any case, as we sell custom-made products. According to international law, as we cannot reuse or resell the product (the item having been especially made for the individual according to their custom design), there is no resale value, and thus we are not required to accept returns. Once an order is placed online, it is processed immediately and the production process is commenced instantly. 

2. The garments are made to the customer's specifications and as long as all these specifications are met, Twena Fashions cannot be held responsible for fit issues. 

3.  If we are unable to provide the fabric shown due to availability you can choice fabric of your choice in the same price range


Prices vary depending on fabric selections, trimmings and other details you may add. We will price your oders as soon as they are placed


50% will be charged at the time the order is place and 50% when the order is completed and ready to ship.


he estimated delivery time for a CUSTOM-MADE  garment is between 3 and 4 weeks (3wks for production and 7days) for shipping. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery may take longer.



The estimated delivery time is between 5 -10 Business Days from shipment date


The estimated delivery time is between 10 -15 Business Days from shipment date

Returning Or Exchanging Items

We hope you love what you ordered. But in case you don’t - perhaps it’s a little too big or too small - we’ll send you a new size, color, or style, or issue you a quick refund upon receipt of your returned item/s in its original Condition the item was purchased

You have up to 7 days from the time the item/s is received to return item/s.